
Global CEM Certification Program is developed based on the Branded CEM Method, with which will be used to measure the participants' ability to understand and apply what they have learnt in the 2-day program into a real business case.
Participants have to attend and complete the 2-day training program in person (i.e. the Global CEM Certification Program) with corresponding in-class exercises and one take-home certificate assignment.
The certificate assignment should be 3,000 words in length, presented in the form of a business case or proposal, writing to solve a particular CX (customer experience) problem or to develop a CX plan for a company, using the theories, tools and methods taught in the 2-day program. Participants will be given at least six weeks to complete the assignment.
The certification process is optional for the participants. For those who don't require certification, we could instead issue a Letter of Attendance upon request.
Upon getting certified, participants are eligible to include the following logo in their credentials as an endorsement of accomplishment - Global CEM Certified Customer Experience Professional.
The logo signifies the milestone of Global CEM (Global Customer Experience Management Organization) being the first organization to launch a CX certification program in the world in 2006.
Anyone with any level of managerial or functional responsibility in dealing with customers will benefit from the course. Specifically, you are likely:
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