CX Certification | The World’s 1st Customer Experience Certification

What Do We Certify?

Global CEM Certification Program is developed based on the Branded CEM Method, with which will be used to measure the participants' ability to understand and apply what they have learnt in the 2-day program into a real business case. 

The Process to Get Certified

Participants have to attend and complete the 2-day training program in person (i.e. the Global CEM Certification Program) with corresponding in-class exercises and one take-home certificate assignment.

The certificate assignment should be 3,000 words in length, presented in the form of a business case or proposal, writing to solve a particular CX (customer experience) problem or to develop a CX plan for a company, using the theories, tools and methods taught in the 2-day program. Participants will be given at least six weeks to complete the assignment.

The certification process is optional for the participants. For those who don't require certification, we could instead issue a Letter of Attendance upon request. 

Global CEM Certified CX Professional

Upon getting certified, participants are eligible to include the following logo in their credentials as an endorsement of accomplishment - Global CEM Certified Customer Experience Professional.     

The logo signifies the milestone of Global CEM (Global Customer Experience Management Organization) being the first organization to launch a CX certification program in the world in 2006.

Who Should Attend

Anyone with any level of managerial or functional responsibility in dealing with customers will benefit from the course. Specifically, you are likely:

• Department head of Customer Experience, Marketing, Service, CRM or Sales.
• Director / VP / GM of customer management related units.
• Management executive who takes charge of corporate strategy planning and customer management development.
• Business owner who sees CX a critical differentiator for your business.

Program Fee

• Program fee is USD2,500 per person.
• Group discount of USD2,200 per person is available for a group of three or more attendees to register together from the same company. OR early bird discount of USD2,200 per person applies if registration and payment are completed at least six weeks prior to the program.
• The fee includes training fee, training documentation in e-files, certification fee, lunches and coffee breaks for both days. Travel and accommodation (if required) are NOT included.