Agenda and Outlines | World’s 1st Customer Experience Certification

CX Certification Training - Content

The CX (customer experience) certification training course is developed based on the Branded CEM Method, which provides a strategic framework with 12 building blocks to formulate an effective CX strategy. It guides enterprises to take a resource revolution by aligning customer journey mapping with brand promises to create values for customers, derive Moment of Buying (MOB) and make Net Promoter Score (NPS) actionable. The method renders a complete CX roadmap from strategy formulation to step-by-step implementation.

The training is divided into six modules in two days. 

Day 1
Day 2
 9:00-
10:00
Effective Experience
Principles
 

 9:00-

10:00

Branded CEM 
10:00-
10:15
Coffee Break 10:00-
10:15
Coffee Break
10:15-
11:15

Effective Experience Principles 

10:15-
11:15
Branded CEM 
11:15-
11:30
Coffee Break 11:15-
11:30
Coffee Break
11:30-
12:30
Voice of Customer  11:30-
12:30
Touch-Point Management 
12:30-
13:30
Luncheon 12:30-
13:30
Luncheon
13:30-
14:30
Voice of Customer  13:30-
14:30
Touch-Point Management 
14:30-
14:45
Coffee Break 14:30-
14:45
Coffee Break
14:45-
15:45
CEM Strategy  14:45-
15:45
CEM Implementation 
15:45-
16:00
Coffee Break 15:45-
16:00
Coffee Break
16:00-
17:00
CEM Strategy  16:00-17:00 CEM Implementation 

 

Join Adriana Piazza in being a Global CEM Certified Customer Experience Professional.

 

Copy Right

© 2001-2019 Global CEM. All rights reserved.
See Privacy & Copyright Notice. Contact Us