About the Program

Program Uniqueness

Global Customer Experience Management (CEM) Certification Program is developed based on the Branded CEM Method and co-delivered by Global CEM International Partners from North America, Europe and Asia. Endorsed by various leading authorities, the program is the only ongoing CEM certification program with international recognition and steady expansion.  Since 2006, the program has been successfully held in Amsterdam, Barcelona, Brussels, Copenhagen, Frankfurt, Milan, London, Paris, Istanbul, Dubai, Johannesburg, Shanghai, Bangkok, Hong Kong, Singapore, Sydney, Los Angeles, San Francisco and Toronto.  On aggregate, the program has drawn attendees from 68 different countries and counting. 

Worldwide Acceptance and Universal Application:

The CEM certification program offers a structured framework combining time-tested theories, universally applied principles and practical methods and tools with a winning approach to kick start your CEM.  It is unequivocally the only CEM certification program that has proven its global acceptance in different markets around the world. 

International Track Record of Success:

The program has seen major success in 19 international cities around the world including Amsterdam, Barcelona, Brussels, Copenhagen, Frankfurt, Milan, London, Paris, Istanbul, Dubai, Johannesburg, Shanghai, Bangkok, Hong Kong, Singapore, Sydney, Los Angeles, San Francisco and Toronto.  The list of participants includes many Senior Executives of Blue Chips, Fortune 500 companies, top-tier management consultancies and Universities.

Small Class to Ensure High-level of Interaction:

Conducted in the format of a small-class workshop, the program aims to ensure dynamic and effective interaction between trainers and attendees.  We believe attendees come to the program with specific questions in mind and we aim to provide two-way communications to help solving their problems and issues.

 

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